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Announcement: Thursday, April 5, 2007.

We've been getting reports that e-mails to and from our account are not being received. We don't know whether they are being perceived as spoofed addresses by your ISP or just being filtered into your bulk/spam folders.

*If you have placed an order with us via e-mail and have not received a response within 48 hours, PLEASE CALL to follow up.*

We are very attentive to our e-mail and pride ourselves on swift turnaround. If for some reason we are unable to monitor our e-mail or phones [for example, when traveling on business], we always post an advisory.

We apologize for any inconvenience this seeming lack of communication has caused, and we will continue to endeavor to provide the best possible customer service.


What's the phone number?....

Our phone number is (508)756-9836. I thought it might be helpful to attach this comment to the message about calling us, but the number is also given prominently on just about every page on our web site.

- Michael